FAQ
Ndoros connects customers directly with trusted brands, offering high-quality products at lower prices.
By cutting out the middlemen and sourcing directly from manufacturers, Ndoros brings you branded goods at a fraction of the cost.
Product & Availability
Are Ndoros products authentic?
Yes, all our products are 100% authentic, sourced directly from top brands and manufacturers.
Are all products on Ndoros brand new?
Yes, every item is brand new, unused, and comes in its original packaging.
Is your inventory always available?
No, our stock changes frequently. What’s available today may not return tomorrow, so we recommend acting fast.
Do you restock sold-out items?
Not always. As a B2B and all-sale company, many of our deals are one-time offers—once they’re gone, they may not return.
Ordering & Shipping
Do you offer free shipping?
We offer free shipping on select orders based on promotional periods or minimum purchase amounts. Details will be displayed at checkout.
How do I track my order?
Once your order ships, you'll receive a tracking number via email to monitor its progress.
How long does shipping take?
Up to 5 business days. Shipping times vary by location, and estimated delivery times will be shown at checkout.
What shipping options do you offer?
We provide standard and expedited shipping. Rates and options appear at checkout.
How fast is order processing?
Orders are usually processed within 1–2 business days before shipping.
Do you ship internationally?
Yes, we ship to multiple countries. International shipping costs and times vary based on location.
Payments, Returns & Refunds
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Elo, JCB, and UnionPay. If you prefer to use a payment method not listed here, feel free to contact us — we’ll be happy to check if we can accommodate it.
Do you charge sales tax?
Sales tax is applied where required by law, based on the shipping destination. The exact amount will be calculated at checkout.
Can I return an item if I’m not satisfied?
Yes. Products may be returned within 30 days of receipt, provided they are unused and in their original packaging. [Check our return page for more details.]
How long does it take to get a refund?
Refunds are processed within 14 days of receiving the returned item and issued to the original payment method.
What if I receive a damaged or incorrect item?
Contact our support team within 48 hours of delivery, and we’ll make it right.
Order Modifications & Bulk Pruchases
Can I cancel or modify my order after placing it?
Orders are processed quickly (1-24 hours), so changes aren’t always possible. Contact us immediately if you need modifications.
Do you offer bulk discounts?
Yes! As a B2B and all-sale company, we specialize in wholesale pricing. If you’re interested in bulk purchases, we can offer even deeper discounts. Contact us for details.
Security & Customer Support
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment and personal information are fully protected.
How can I contact customer service?
You can reach us through our Contact Us page or email us at support@ndoros.com. We usually respond very quickly, but in some cases, we may need extra time to conduct a thorough review before providing the best possible answer. We appreciate your patience and will get back to you as soon as possible.
Still have questions?
If you cannot find answer to your question in our FAQ, you can always
contact us.
we will answer to you shortly!
